Boston Globe Home Delivery Not Yet Gone Chernobyl

June 23, 2017

You splendid readers undoubtedly remember the Great Home Delivery Meltdown from last year when the Boston Globe switched distributors much to the paper’s regret.

This week the Globe not only moved into new downtown digs at 53 State Street, it also switched printing facilities, as Peter Doucette, Chief Consumer Revenue Officer, informed subscribers in an email.

 

 

That was Monday. All went well for three full days. Then came this.

 

 

Indeed, no Globe arrived yesterday at the Global Worldwide Headquarters of Two-Daily Town. When the same email came this morning, the hardreading staff braced itself for more home delivery headaches.

But lo and behold, both papers did arrive today.

So, well done, you former Morrissey Boulevardiers.

And mazel tov on the new home.


Herald Fails to Deliver on Globe Meltdown Finale

March 10, 2016

As the hardreading staff has dutifully noted, the Boston Herald has resolutely refused to cover the Boston Globe’s Chernobylesque home delivery meltdown over the past three months.

And that includes the lately local broadsheet’s white flag in yesterday’s edition.

Globe ends deal with delivery company

Subscriptions lost in transition debacle

The Boston Globe is cutting ties with the home delivery company whose problem-plagued takeover of service Screen Shot 2016-03-10 at 1.19.47 AMless than three months ago left thousands of angry customers in Greater Boston without newspapers.

Globe officials said Tuesday that ACI Media Group will soon no longer handle any of its routes. The Long Beach, Calif., company had retained part of the Globe’s business after the delivery debacle and after the newspaper’s decision to give many routes in the area to its previous vendor, Publishers Circulation Fulfillment Inc.

 

“Transition debacle” should be mother’s milk to the thirsty local tabloid, but . . . nothing.

Yo, Heraldniks: What the hell’s wrong with you?


Useless Boston Herald Still AWOL on Globe Meltdown

January 7, 2016

The hardreading staff has been thoroughly flummoxed by the Boston Herald’s recent abdication of its sacred duty to pummel crosstown rival Boston Globe on any and all occasions.

And what an occasion the stately local broadsheet has presented in its current inability to deliver its print edition to vast swaths of home subscribers.

An inability, by the way, the lately local broadsheet is now kind of hiding.

Start with this now-routine note on the Globe’s homepage.

 

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Click on the ConsumerUpdate link inside the box and you get the Member Center Login. Click on the Note to subscribers above the box and you get this:

 

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Click on that ConsumerUpdate link and you finally get to the tough luck towns du jour.

 

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Today’s unlucky number of “delivery delay” zip codes: 100.

The whole runaround is just lame.

But the fraidy local tabloid is even lamer, because it continues to ignore the Globe delivery meltdown. Not to mention ignoring Boston GlobeSox owner John Henry’s hot little tweet yesterday about a piece by the Unsinkable Emily Rooney at WGBH News (note the Update at bottom).

 

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Don’t think we’ve heard the end of this one yet. But don’t bother checking the Herald about it.


Boston Globe Delivery Meltdown, Day 6

January 2, 2016

Well the hardlyreading staff failed to receive its Boston Globe today, same as the last two days, but at least the lately local broadsheet included our zip code in its daily “delivery delay” list.

 

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That’s 111 zip codes if you’re keeping score at home. (We miscounted earlier on Twitter.)

Globe chief executive Mike Sheehan has claimed that “[b]y Wednesday, 95 percent of home-delivery subscribers received their papers,” but given the Twitstorm that’s raged all week, that seems highly unlikely.

Two additions from our splendid readers:

• David Shea on why the Herald has been AWOL on this story:

 

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• And Sharon Machlis added this bit of background:

 

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(Link here.)

Fun fact to know and tell: Click on any link for the aptly named ACI Last Mile Network, which is the Globe’s new improved delivery partner, and you get this:

 

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Huh.

One last note: This note from the Boston Globe Team.

Dear Subscriber,

We know that you have reached out to us this week to discuss your service interruption, and we apologize to those who did not get through. We are working around the clock to resolve our Customer Service and operational issues and get your paper to your door on time.

In the meantime, your home delivery account will be credited for this entire week. This will happen automatically; you do not need to take any action.

Once again, we apologize. For the most up-to-date information on delivery in your area and any new service announcements, please go to our dedicated delivery change page: BostonGlobe.com/ConsumerUpdate.

Thank you,
The Boston Globe Team

 

This one’s headed for a Harvard Business School case study, no?


Boston Herald Fails to Deliver on Globe Meltdown

December 31, 2015

The hardreading has often labeled our Boston Herald home subscription the Biggest. Waste. Ever. And, for the most part, it has been, thanks to its spasmodic delivery.

But this week, the Boston Globe has given the finicky local tabloid a run for its wasted money.

From the Globe’s website:

 

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“Disruption,” of course, is a euphemism for going Chernobyl for the past four days. Here’s a list of the 90 towns currently experiencing “delivery delays.” (It should be 91, as the hardlyreading staff didn’t get its copy of the Globe today. We did, however, get the other three we subscribe to.)

The oddest thing, though, is how few news outlets are covering the absolute meltdown of the Globe’s home delivery. The redoubtable Dan Kennedy had this piece yesterday at WGBH News, and WBZ’s Jon Keller has been on the story like Brown on Williamson. (Full disclosure: Keller interviewed us for his piece, which obviously gave us a kenahora, since we had gotten the Globe all week up until today.)

Most amazing of all, though: Nothing in the Boston Herald. Nothing.

Man, have they lost their fastball.


Boston Herald Finally Turns on Globe

April 11, 2016

As the hardreading staff has noted, the Boston Herald has been alarmingly lax lately about holding its crosstown rival to task, both regarding the Boston Globe’s recent home delivery meltdown and last week’s Let’s remake the paper! We can use John Henry’s garage! memo from editor Brian McGrory.

But the feisty local tabloid is back on the job today, spurred on by yesterday’s front-page faux pas in the Globe’s Ideas section.

To (half)wit:

 

trump-front-page

 

Well today’s Herald is on that like Brown on Williamson, giving it classic jump-the-gutter treatment (Inexplicable Little Green Number sold separately).

 

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We’ll leave it to you splendid readers to decide whether you want to sample the goods: there’s a media reax piece and a thumbsucker from Jack Encarnacao, while Howie Carr mails in another shopworn litany of Globe mortal sins.

At least we know they’re awake on Fargo Street. Finally.


Fraidy Local Tabloid Won’t Cover the Boston Globe

April 10, 2016

What’s with the Boston Herald?

As the hardreading staff noted last month, the Herald resolutely refused to cover the Boston Globe’s Chernobylesque home delivery meltdown earlier this year. The Globe itself labeled it a “delivery debacle,” which we wrote “should be mother’s milk to the thirsty local tabloid but . . . nothing.”

Now comes the juicy memo from Globe editor Brian McGrory (first reported on Thursday in the redoubtable Dan Kennedy’s Media Nation) announcing a “no-sacred-cows analysis of our newsroom and what the Globe should look like in the future.”

McGrory framed it this way: “If a wealthy individual [who, presumably, is not John Henry] was to give us funding to launch a news organization designed to take on The Boston Globe, what would it look like?”

Regardless, don’t you want to hear the flamey local tabloid’s answer to that question? But over the past few days the Heraldniks have given us . . . bupkis.

Some speculate that the Herald has been laying off the Globe because the Globe prints the Herald. But that deal’s been in effect for three years and didn’t keep Herald columnist Howie Carr from lambasting the Globe for its Tsarnaev brothers coverage.

So why is the feisty local tabloid AWOL now?

All suggestions gladly accepted.


Boston Herald Covers Barstool Sports But Not Globe

January 8, 2016

Wait, what?

Apparently the fraidy local tabloid, which has resolutely refused to report or opine on the Boston Globe’s current home delivery meltdown, has plenty of time to cover the meanderings of sexist laddie site Barstool Sports.

Barstool Sports sells majority stake to NY group

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Barstool Sports founder and CEO David Portnoy announced today that he has sold a majority stake in his company to New York’s The Chemin Group.

Portnoy, announced he was selling a 51 percent stake in his company in an “emergency press conference” video filmed in Times Square.

The deal is valued at somewhere between $10 million and $15 million.

 

But still nothing from the Herald on the Biggest. Snafu. Ever at its crosstown rival?

That’s messed up, yo.

P.S. The hardlyreading staff hardly has to say it, but no Globe today, either. We’re now 4-for-12 in the Great Boston Meltdown.


Boston Globe Also Fails to Deliver on Refunds

February 8, 2016

When the Boston Globe’s home delivery went Chernobyl last month, the lately local broadsheet promised a credit to stiffed subscribers for the papers they failed to receive.

Turns out the Globe’s definition of credit doesn’t involve actual money. Here’s management’s latest email.

Dear Subscriber,

Many of you have contacted us recently regarding credits for missed deliveries.

Missed deliveries are credited to your account by extending your “paid through” date for the appropriate number of days. To view a detailed list of your credits by date, log in to BostonGlobe.com/MyGlobe and click on Delivery Credits in the Billing section.

We apologize for any inconvenience you may have experienced, or may still be experiencing, as a result of our delivery transition. We deeply appreciate your patience, and your loyalty to the Globe.

The Boston Globe Team

 

So instead of getting your money back, you get more papers that might or might not be delivered. Which, in turn, would extend your subscription even further.

Paging Mr. Kafka . . . paging Mr. Franz Kafka . . . 


Globe Cries ‘Uncle’, Goes Back to Old Distributor

January 6, 2016

Rule #1: Don’t trust anything Boston Globe executives say these days.

Exhibit A: Here’s what Globe CEO Mike Sheehan said on WGBH’s Greater Boston Monday night:

Mike Sheehan: Part of those options we’re considering are dividing up those [undelivered] areas and bringing in some other distributors to help and getting this solved very very fast.

Jim Braude: You couldn’t undo this and just go back to the prior company?

MS: No – no, ACI is doing a very good job in certain geographies.

 

Then again, there’s this in today’s lately local broadsheet:

Globe splits deliveries between two companies

globe-big

After more than a week of confounding problems getting newspapers to subscribers, The Boston Globe has turned to its former distribution partner to handle about half of its home deliveries across the region, Globe chief executive officer Mike Sheehan said on Tuesday.

The deal with Publishers Circulation Fulfillment Inc. follows an unexpectedly difficult rollout for the Globe’s new distribution firm, ACI Media Group Inc., which left tens of thousands of newspapers undelivered in its first week after taking over distribution within the Boston region on Dec. 28.

 

So, to recap: The Globe tore the sheets with former distributor Publishers Circulation Fulfillment in order to hook up with new squeeze (the drivers) ACI Media, but now the Globe and PCF are friends with benefits.

Not to get technical about it, but Mike Sheehan seems to be telling the truth a little bit at a time.

Rule #2: Don’t expect the Boston Herald to tell you anything about the Globe delivery meltdown.

Once again, the fraidy local tabloid is a day late, dolor short. Ignoring a major malfunction by your crosstown rival is not just bad journalism, it’s bad business. But at least they’re consistent.

Rule #3: Don’t expect the Globe’s publisher to stand the gaffe.

After a long hibernation, Boston GlobeSox owner John Henry – finally – weighs in today with this mealy-mouthed Letter From the Publisher.

We apologize to our loyal readers

kreiter_globiesdeliver22_met-1471

The Globe’s responsibility to this community is to bring it the news. I would like to share some news now about why we have failed to meet this objective for many readers over the past 10 days, how we are working to fix the problems, and a bit about the root causes.

First, I want to personally apologize to every Boston Globe subscriber who has been inconvenienced. We recognize that you depend on us, and that we’ve let you down. We’re working around the clock on a variety of fronts to solve this. To that end, I also want to thank everyone at the Globe who pitched in to get some 20,000 Sunday papers delivered last weekend.

Getting a daily newspaper to your front door is a complicated exercise in logistics .  . .

 

And blah blah blah . . .

Helpful hint: Wear asbestos glove while reading the comments.

Rule the Last: When the paper you own goes Chernobyl, don’t turtle for 10 days, then tell us how tough your job is. It’s just not manly.

UPDATE: Totally forgot (since it’s become so routine) – no Globe today. The “delivery delay” list is down to 91, but the hardlyreading staff is still on it.