Boston Globe Delivery Meltdown, Day 6

Well the hardlyreading staff failed to receive its Boston Globe today, same as the last two days, but at least the lately local broadsheet included our zip code in its daily “delivery delay” list.

 

Screen Shot 2016-01-02 at 2.57.03 PM

 

That’s 111 zip codes if you’re keeping score at home. (We miscounted earlier on Twitter.)

Globe chief executive Mike Sheehan has claimed that “[b]y Wednesday, 95 percent of home-delivery subscribers received their papers,” but given the Twitstorm that’s raged all week, that seems highly unlikely.

Two additions from our splendid readers:

• David Shea on why the Herald has been AWOL on this story:

 

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• And Sharon Machlis added this bit of background:

 

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(Link here.)

Fun fact to know and tell: Click on any link for the aptly named ACI Last Mile Network, which is the Globe’s new improved delivery partner, and you get this:

 

Screen Shot 2016-01-02 at 3.19.36 PM

 

Huh.

One last note: This note from the Boston Globe Team.

Dear Subscriber,

We know that you have reached out to us this week to discuss your service interruption, and we apologize to those who did not get through. We are working around the clock to resolve our Customer Service and operational issues and get your paper to your door on time.

In the meantime, your home delivery account will be credited for this entire week. This will happen automatically; you do not need to take any action.

Once again, we apologize. For the most up-to-date information on delivery in your area and any new service announcements, please go to our dedicated delivery change page: BostonGlobe.com/ConsumerUpdate.

Thank you,
The Boston Globe Team

 

This one’s headed for a Harvard Business School case study, no?

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One Response to Boston Globe Delivery Meltdown, Day 6

  1. […] But has anyone checked the “delivery delays” page today? The zip codes listed are up to 117 (from 111 yesterday). […]

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