Ever since the Boston Globe’s Great Home Delivery Meltdown of 2016 and its 2017 move to a new printing facility, the hardreading staff has significantly lowered its expectations of the cheapskately local broadsheet. And the Globe has managed to fall short of even those.
What arrived at the door of the Global Worldwide Headquarters this morning was a sort of Globe Lite, given that the Globe Magazine and Parade were missing. Consequently, Two-Daily Town’s better half contacted what the Globe laughingly calls its Customer Service department to register our dismay and seek redress.
Alas, that was not to be.
The customer service rep said there would be no followup delivery of the missing sections and no credit for the foulup – not even an extension of our subscription, which the paper supposedly provides in response to a missed delivery. (The Wall Street Journal, by contrast, either delivers missing sections the next day or mails them to the subscriber.)
Is it any wonder, then, that there are currently 66 complaints against the Globe lodged with the Better Business Bureau, mostly from this year.
Wait – we thought it was the Globe’s responsibility to respect its subscribers. We must be wrong.